Carlcare is an Hong kong Company established in 26the November 2009 with the aim of providing professional support service to mobile phones, and other consumer electronic gadgets
With their offices in Middle East, West Africa and South Asia with talented and professionals, they are currently partnering with infinix, Tecno and itel to provide support service on any damage smartphones. For you to be able to enjoy carlcare service for free for any damage tecno or itel phone the following conditions must be melt by you
WARANTY CONDITION FOR TECNO
Warranty Period
The warranty period starts at the time of product's original purchase by the first end-user. The product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter "Warranty period").
Warranty period: Thirteen (12+1) months for the mobile handset.
What is not covered?
1. This Limited Warranty does not cover user manuals or any third party software, settings, content, data or links included or downloaded in the product, whether included during installment, assembly, shipping or any other time in the delivery chain or otherwise and in any way acquired by you. TECNO does not warrant that any TECNO software will meet your requirements, will work in combination with any hardware or software provided by a third party, that the operation of any software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected.
2. This Limited Warranty does not cover
a. Normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries, or displays)
b. Defects caused by rough handing (including, without limitation, defects caused by sharp objects, by bending, compressing or dropping, etc.)
c. Defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by TECNO (e.g. as set out in the Product s user guide).
d. Transport costs and/or
e. Other acts beyond the reasonable control of TECNO.
3. The Limited Warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied, by TECNO or was used otherwise than for its intended use. Defects can be caused by viruses from your or a third party s unauthorized access to services, other accounts, computer systems or networks. This unauthorized access can take place through hacking, password mining or through a variety of other means.
4. This Limited Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
5. This Limited Warranty is not enforceable if the Product is opened, modified or repaired by anyone other than an authorized service centre, if it is repaired using unauthorized spare parts or if the Product s serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of TECNO.
6. This Limited Warranty is not enforceable if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
WARRANTY CONDITIONS ITEL
Warranty Period
The warranty period starts at the time of product's original purchase by the first end-user. The product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter "Warranty period").
Warranty period: 1 year for the mobile handset.
What is not covered?
1. This Limited Warranty does not cover user manuals or any third party software, settings, content, data or links included or downloaded in the product, whether included during installment, assembly, shipping or any other time in the delivery chain or otherwise and in any way acquired by you. Itel does not warrant that any itel software will meet your requirements, will work in combination with any hardware or software provided by a third party, that the operation of any software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected.
2. This Limited Warranty does not cover
a. Normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries, or displays)
b. Defects caused by rough handing (including, without limitation, defects caused by sharp objects, by bending, compressing or dropping, etc.)
c. Defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by itel (e.g. as set out in the Product s user guide).
d. Transport costs and/or
e. Other acts beyond the reasonable control of itel.
3. The Limited Warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied, by itel or was used otherwise than for its intended use. Defects can be caused by viruses from your or a third party s unauthorized access to services, other accounts, computer systems or networks. This unauthorized access can take place through hacking, password mining or through a variety of other means.
4. This Limited Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
5. This Limited Warranty is not enforceable if the Product is opened, modified or repaired by anyone other than an authorized service centre, if it is repaired using unauthorized spare parts or if the Product s serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of itel.
6. This Limited Warranty is not enforceable if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
For the office address on carlcare you can check the carlcare app on your device or the addresses Here Where You can Repair Infinix Phones Free In Nigeria
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